How does this feature work?
When you turn the physical Mesra card redemption feature off, redemption with the physical card would not be available. When you need to redeem with your physical card, just turn it on again & you'll be able to swipe your physical card for redemption instantly. You would still earn Mesra points when the feature is turned off.
What is this feature for?
We are introducing this feature to help you protect your Mesra account better. With this feature, you can turn redemption of Mesra points with your physical Mesra card on or off, right from the app. When this feature is turned off, it would prevent unknown parties from performing unauthorized redemption with your Mesra points.
Where do I find this feature?
This feature is made available for customers that have linked their physical Mesra card to their Setel account.
To view this feature, go to More, tap Mesra card and you'll be able to view the feature.
Why can't I view this feature?
This feature is made available for customers that have linked their physical Mesra card to their Setel account. Customers must also have the latest version of the app (version 1.100) updated through Google Playstore to view this feature, go to More, tap Mesra card and you'll be able to view the feature.
How do I link my physical Mesra card to Setel?
Just follow 3 simple steps below to link your physical Mesra card to your Setel account:
- On the App, go to More, tap on Mesra card
- Tap on Link Now at You can link & transfer points to
the Setel app section
- Fill in the details required and tap on Link & Transfer to
link your physical Mesra card to your Setel account
I have a virtual Mesra card on my Setel account. Can I use this feature?
This feature is designed for customers who have linked their Mesra card to their Setel account. For these customers, the redemption of Mesra points can be done by swiping the physical card or by redeeming from the app. Customers who have misplaced/lost their physical Mesra card may face the risk of
unauthorized redemptions of their Mesra points by unknown parties. As a virtual Mesra card customer, the redemption of your Mesra points can only be performed when you're logged on into your app or your account on www.setel.com/mesrarewards, hence, minimizing your risk for unauthorized redemptions by
What happens when I turn off the Physical Mesra Card Redemption?
When you turn off the physical mesra card redemption feature, you would not be able to swipe your physical card to redeem your Mesra points. You would still earn Mesra points if the feature is turned off.
When you need to use your physical Mesra card, you may turn the feature on and proceed to swipe your physical card for redemption instantly.
What can I redeem with my Mesra Points?
You can redeem the following with your Mesra Points:
- Deals redemption (mesra rewards) through the Setel app or website.
- Converting of Mesra points to wallet balance through the Setel app or website.
- Fuel or store items purchases with mesra points that require physical card swipe at the OPT(outside payment terminal) located at the fuel pump and IPT (inside payment terminal) located in Kedai Mesra.
Find out more at https://www.setel.com/promotions/mesra-redeem.
I have a physical Mesra card & a Setel account. I've not linked them, can I still use this feature?
You can only view & use this feature once you've linked your physical Mesra card to your Setel account.
I've noticed that my Mesra points were redeemed, but it was not done by me. What can I do?
We are sorry to hear about your experience. Please chat with us via the app or email us at email@example.com so we can help assist you on this matter.
Is the Setel app/Mesra card safe for usage? I've heard stories from my friends/family who have lost their Mesra points
We have received feedback from some of our customers whohave experienced this issue and we've reached out to them to resolve the issue & recover their Mesra points that wereredeemed by unauthorized parties.
Hence, we're introducing this feature to help protect our customers' Mesra accounts. We recommend that you keep the redemption with your physical Mesra card feature turned off. You may still redeem your Mesra points for fuel or rewards, right from the app.
I have Mesra points on my physical Mesra card. If I link my physical card to Setel, would I still keep the points that I've earned?
Do not worry, once you've linked your physical Mesra card to Setel, all the points within your physical card would be transferred over to your Setel account.