How does the Setel EV charging feature work?
Setel paves the way to inclusive mobility by providing a new EV (electric vehicle) charging feature.
Setel EV users can now locate their preferred charging station as well as the type of charger, activate the charger via the app from within their EVs, pay via Setel Wallet & earn Mesra points with every transaction.
How do I find a charging station?
- Go to the Search icon located at the top left corner of the Setel app Home page.
- Select EV chargers to locate charging stations near you.
- Tap on Get Direction to drive there.
How do I start a charging session?
- Upon arrival, select Start Charging to begin the process.
- Select an available charger and tap on Activate Charger.
- Once the charger is successfully connected, you may start charging after plugging your cable into both charger and vehicle.
How do I stop a charging session?
After you've charged your car to the desired level, you can stop charging by unlocking the connector from your car, car key, or charger. Remember to unplug the connector from your vehicle and the charger so that other users may use it. If you've brought along your own charger cable, do collect it back upon completion of charging.
PS: Kindly ensure that the charging session has stopped completely before unplugging the connector.
How do I monitor my charging status?
After you have connected & plug the cable from your vehicle to the charger, you will be able to view the charging status in the app
What type of chargers are available on Setel?
These chargers are currently available on Setel:
- Type 2 (7.4kW)
- CCS (180kW)
- CHAdeMO (50kW)
- CCS (50kW)
- Type 2 (50kW)
What do the charger power levels listed mean?
The power level indicates the maximum charging power the charger can deliver to the vehicle.
I am not a Setel user. Will I be able to use the EV charging feature?
This feature is only available to Setel users. All you have to do is download the Setel app and register with code:c-evc9 to enjoy up to RM9* cashback today!
Will a charging cable be provided at the charging station?
A cable will be provided at locations with DC Fast Chargers. You are required to bring your own charging cable to plug into the charger at locations with AC Slow Chargers.
Is there a minimum charging time required?
There is no minimum charging time required. Rates are based on the charging duration. For rates, please refer to charging rates on Setel?
Is there a maximum charging time?
There is no maximum charging time. As there would be other EV users who need to charge their vehicles, you can be considerate to others by parking your vehicle at the dedicated bay and disconnecting your cable right after you've completed charging.
How will I know if an EV charging station is available?
You will be able to locate the closest EV charging station to you. We are working continuously to enhance your experience where you can check on the availability of a charging station. Stay tuned to our social media channels or website for updates!
What are the charging rates on Setel?
The charging rates are as below:
How can I pay for EV charging on Setel?
You can pay for EV charging on Setel by using your Setel Wallet. In the future, more payment methods will be made available.
How many Mesra points can I earn when I pay for EV charging on Setel?
You can earn 1 Mesra point for every RM5 transaction.
Will Setel be expanding EV charging to more locations?
Yes, at the moment we are available at 5 pilot locations but we're working hard to make this feature available at more locations. Stay tuned to our social media channels or app inbox for updates!