How can I pay for my parking with the Setel App? |
The payment will automatically be deducted from Setel based on the selected payment method. If the Setel Wallet is selected, please ensure you have a sufficient balance before exiting to avoid any issues. |
I have a low balance in my Setel Wallet, can I still enter the parking location? |
Yes. There is no minimum amount required in your Setel Wallet to enter the parking location. However, before exiting, please ensure you have a sufficient balance for your parking fee to be deducted automatically. |
What if my parking fee has exceeded my Setel Wallet balance, will the parking session still be valid/ active? |
Yes. Your parking is still valid/active until you exit the car park. The Setel App will notify you if you have a low balance in your wallet. |
Can I pay the parking fee for my friends and family using my Setel account? |
Yes. You can register your friend’s or family’s vehicle under your Setel account, but only one active parking session is allowed at a time. |
Which account will be charged if a vehicle is registered under 2 or more different accounts? |
A vehicle can only be enabled for automated parking on a single device at a time. |
The device the vehicle is registered under is not with me, how will I be charged? |
The account that has the vehicle enabled will be charged even if the device is not at the parking area. |
Can I pay using other payment methods other than Setel wallet? |
Unfortunately, no. Currently, we only support Setel Wallet. More payment options will be coming soon! |
What are the parking rates under the Setel parking feature? |
Parking rates with Setel are the same as the standard rates at each parking location. You can check the parking rates of your location on the Setel App. |
Are there any transaction fees for using the Setel App? |
There are no transaction fees for using ticketless and automated parking with Setel. You will only need to pay the parking fees based on the car park’s parking rate. |
How do I get all my parking transactions? |
Once your parking session has ended, Setel will generate an e-receipt upon successful payment. You can tap on View transaction details to view the full e-receipt. You can also view all the payments that have been made through Setel by clicking More at the bottom right and selecting Payment history. |
How will e-receipts be generated if I want to make claims? |
You can:
The full receipt will generate all the parking details such as location, payment method, etc. |
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