Q: Until when the Submit Receipts feature will be disabled?
A: Please update your App to the latest version for more and upgrade your wallet and complete the eKYC accordingly. And we suggest you start using Setel to transact, by doing that, you will be able to earn up to 3x Mesra points vs when submitting a receipt
Q: Why can't I submit my receipts in the app?
A: You can submit receipts via Live Chat. Do reach out to us via Live Chat and we have to run through some verification before receipts will be processed with an SLA of 10 working days. Please update your App to the latest version for more and upgrade your wallet and complete the eKYC accordingly
Q: How long do I need to submit my receipt from the date of purchase?
A: The submission must be made within 7 days from the date of purchase stated on the receipt