Expiring Mesra Rewards points FAQ

Why did my Mesra Rewards points disappear?

Loyalty points that have expired will be removed from the account. Loyalty points will usually last for 3 years before expiring unless stated otherwise such as points gained from events and promotions.

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How do I know if my Mesra Rewards points are expiring?

For non-Setel customers, an email will be sent to the email registered to your Mesra account.

For Setel customers, you can check for expiring Mesra Rewards points by tapping Rewards. Any expiring points will appear along with the expiration date.

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I transferred some of my balance to my second account previously, what is the expiry date for those Mesra Rewards points?

The expiry date of the transferred points will not be changed. Generally, Mesra Rewards points have a 3-year expiry date from the date it was earned.

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Can I extend the expiration date of my Mesra Rewards points?

Unfortunately, we cannot extend the expiry dates of Mesra Rewards points as per the terms and conditions.

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Why did my Mesra Rewards points disappear before the expiry date?

If your points disappear before the expiry date, please reach out to our customer support via the live chat in the Setel app/website or contact us at [e-mail].

Do note that Mesra Rewards points earned from promotions and events may have different expiration dates as per the promotion's t&c.

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How do I avoid my accumulated points from expiring?

Mesra Rewards points have a 3-year expiration date from the time you collected them. Please use them within the time period to prevent them from expiring.

Points can be spent by redeeming rewards using the physical Mesra card or through the Setel app.