What is the SetelxERL cashback campaign?
The Setel cashback campaign is a promotional offer where you can receive a 10% cashback (capped at RM5) when you use Setel for KLIA Express and KLIA Transit tickets. This offer is valid over the counter, via the KLIA website, and the KLIA mobile app.
How long does the campaign run for?
The campaign starts from 1st June 2023 to 1st December 2023.
How many times can I redeem the cashback?
Setel users can redeem up to 3 times during the campaign period
How do I use Setel to purchase tickets?
Simple! Just scan the QR code with the Setel app at ERL touchpoints to pay.
You can scan the QR code by tapping on the Pay icon and then Scan QR code.
How do I know if I've received my cashback?
The cashback will be credited to your Setel Wallet within 14 business days after the transaction. You will receive a notification in your Setel app.
Is there a limit to the number of cashback redemptions during the campaign?
Yes, the cashback offer is limited to the first 8,400 redemptions during the campaign period.
I'm having trouble using Setel, what should I do?
Reach out to Setel's customer service for assistance. You can contact them via the live chat in the app or at hello@setel.com.
I did not receive my cashback, what should I do?
If you haven't received your cashback within 14 business days, contact Setel's customer service via the live chat in the app or at hello@setel.com.
Remember to provide them with details about your transaction to facilitate the process.
Can I use Setel if I'm not a Malaysian resident?
Yes, as long as you have a valid payment method that can be linked to the Setel app, you can use Setel.
Is there a minimum spending requirement to get the cashback?
No.
However, the cashback is capped at RM5 per transaction.
Can I combine this cashback offer with other promotions or discounts?
The cashback offer cannot be combined with other promotional offers or discounts unless explicitly stated.
Will the cashback offer be extended beyond the campaign period?
There is no current plan to extend the cashback offer beyond the campaign period. However, any updates will be announced on our platform.
What happens if I refund a ticket purchased with Setel during the campaign period?
If a refund is issued, the cashback received for that transaction will be deducted from the refund amount.
Is the cashback offer applicable to all KLIA Express and KLIA Transit tickets?
Yes.
The cashback offer applies to all KLIA Express and KLIA Transit tickets bought via Setel, over the counter, or through the KLIA website and mobile app.
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